AI comes to call-centres - with Google Contact Center AI

PUBLISHED 12 APR 2021

Google Contact Center AI lets businesses build and integrate voicebots to phone hotlines, to automate call centre conversations. It uses the same speech-to-text, text-to-speech and natural language processing technologies that also power the Google Assistant. Recently Google announced several new partnerships with major call centre softwares (like market leader Genesys). Google strives to push into call centre automation.

Opinion for B2B: The call centre is the next frontier and battlefield for voicebots. A major innovation in a traditional sector, often with older software. Smart move from Google: create partnerships and provide the tech platform on Google Cloud.

Innovation comes to call-centres with Google, not the traditional software houses!

Innovations at Google - silent!

Innovations at Google - silent!

News 3

News 1

digital trendscouting → opportunities → business design → UX & dev.

A PUNCHY LOGIC

Everything starts with strict trendscouting. We gather a weekly discovery of it in a blog:
follow it on Medium!

And a unit dedicated to virtual interfaces like bots.

PUBLISHED 12 APR 2021

AHEAD OF THE
TREND WAVE

Space and Lemon runs digital trendscouting for market leaders
– with digital developments always ahead of the wave.

DIGITAL NEWS

At Space and Lemon, everything starts
with trendscouting. Scouters
systematically research new technology,
AI applications, cross-industry innovation,
new business models, changing digital
habits, aspiring start-ups - always with a
12-month outlook and not futuristic
speculations. In a start-up mode, but with
a strict method.

Trendscouting spots, analyses and selects
promising digital trends, only promising ones.
With a lot of effort: more than 10 scouters, more
than 300 events a year, 53 studies in 2020.
Selection is based on one strict criteria - trend has manifested itself: productive in an industry, in a major market, large fundings for startups, and good unit economy. Applied to all industries - retail, consumer goods, mobility, finance, software.

Digital trendscouting,
no speculation

Rigorous trendscouting

Business Design – from opportunities to a business brief

Promising trends (in a 12-month perspective) open windows of opportunities. New business models, innovations, new projects are identified. Business Design is the follow-up - from a selected project to a concrete business. We “design” the business, the scenario, the model, the positioning - together with our client - with inspiring new tools. “Business Design”, we call it, the step before product design.

A major opportunity is virtualisation and bots
We develop the interface

We’re entering a world in which everything is virtualised: shopping, meetings, payments, customer service, etc. More than ever in pandemic times. We develop the use cases for these new virtual interfaces. In fact, we have developed 26 chatbots and voice applications - conversational UX, prototype, NLP development. We’ll keep on imagining and developing the interfaces of a virtual future like bots, live-shopping, augmented reality, anything replacing a physical process.

VIRTUAL
INTERFACES
AUTOMATION
CHATBOTS
VIRTUAL
INTERFACES
AUTOMATION
CHATBOTS
VIRTUAL
INTERFACES
AUTOMATION
CHATBOTS

VIRTUAL
INTERFACES
AUTOMATION
CHATBOTS
VIRTUAL
INTERFACES
AUTOMATION
CHATBOTS
VIRTUAL
INTERFACES
AUTOMATION
CHATBOTS

Our ecosystem with great partners!

RE-UP is a creative agency based in Amsterdam and Paris, with the purpose of creating impactful results from the most insightful data. RE-UP has a strong focus on Social Media.

BOTTALK offers free software (SaaS) to create complex Alexa Skills and Google Assistant Actions with simple markup language with context awareness and third party APIs integration.

Find out more.

New posts, videos, insights all the time - like these crazy trends in tech and digital we regularly post. Over 250 weeks of digital weekly news. Follow Space and Lemon and the latest digital trends on LinkedIn, Instagram, Youtube and Medium.

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